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ALL YOU NEED TO KNOW

Order status

Order status: stay informed about your order!

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At The Fat Donkey, we think it's important to be transparent and customer-focused. That's why we want to make sure you are always aware of the status of your order. To provide you with an easy and efficient way to receive this information, we will send you order status updates directly via email.

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As soon as you place your order with The Fat Donkey, we will start processing your request. From then on, we will keep you closely informed about every step of the process. This includes when your order is received, packed, shipped and finally arrives at your doorstep.

Our team of enthusiastic staff ensures that all orders are handled with the utmost care and accuracy. We aim to process and dispatch your order as quickly as possible, so you can enjoy your purchase as soon as possible.

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To track your order status, simply check your e-mail inbox regularly. We will send you various updates about your order, including confirmation of your purchase, shipping information and any changes in delivery status. In the unlikely event of a delay or other important updates regarding your order, we will let you know as soon as possible.

We understand that you would like to be kept informed about the progress of your order, and we want to do everything we can to provide you with a positive shopping experience. If you have any questions about your order status or other matters relating to your purchase, please do not hesitate to contact our customer service team. Our dedicated team is ready to help you and answer all your questions.

shipment & delivery

At The Fat Donkey, we understand that you can't wait to get your order in your hands. That's why we make sure we ship and deliver your package as soon as possible. We aim to dispatch all orders within no more than 3 working days of purchase. As a result, you can usually expect your new purchase within an estimated delivery time of 2 to 4 working days.

 

To ensure that you are always informed about the progress of your order, we work with reliable shipping partners, such as DPD and PostNL. Depending on the postal company responsible for delivering your parcel, you will receive an e-mail with a Track & Trace link. This allows you to easily track your order and keep an eye on the estimated delivery time.

We understand that fast and reliable delivery is essential for a positive shopping experience. Therefore, we do our utmost to ensure that your order is processed and shipped to you as quickly as possible. However, please note that the delivery time may vary depending on various factors, such as your location and possible delivery service delays.

guarantees

We strive for the highest quality and want to make sure you are satisfied with your purchase. That is why we offer a 50-day warranty period on all our products. Should something be wrong with your purchase due to an error on our part, we are ready to solve the problem by sending you a new item.


We believe in the durability and reliability of our products, but sometimes unforeseen situations can arise. If you notice that there is something wrong with the item you received, please contact us within 50 days of purchase. We ask you to inform us of the problem and provide any evidence, such as photos.


Once we have assessed the situation and confirmed that the defect is due to our own fault, we will be happy to send you a new item. We aim to make this process as smooth and quick as possible, so that you are inconvenienced as little as possible.


Our guarantee is designed to ensure that you can shop with confidence at The Fat Donkey. We want you to be completely satisfied with your purchase and enjoy it for a long time. If you have any questions about our warranty terms or if there is anything we can help you with, please feel free to contact our customer service team.

REPORT COMPLAINTS

We are here for you!

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At The Fat Donkey, we strive to provide excellent customer service and want you to be completely satisfied with your shopping experience. However, we understand that sometimes situations may arise where you may wish to make a complaint. We are open to receiving complaints and will make every effort to resolve any issues.

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If you have a complaint, we encourage you to contact us at the email address support@thefatdonkey.shop. This is our dedicated address for complaints and we have a team of professionals ready to listen to your feedback and help you find a solution.


When you submit a complaint, we would appreciate it if you include all relevant details, such as your order number, a clear description of the problem and any evidence you wish to share. That way, we can handle your complaint more efficiently and effectively.


Once we receive your complaint, we will carefully investigate it and strive for a quick and satisfactory resolution. We will communicate with you regularly to keep you informed of progress and collect any further questions or information.


At The Fat Donkey, we value our customers and want to make sure you are satisfied with your purchase. So should anything go wrong or should you have a complaint, please do not hesitate to contact us at support@thefatdonkey.shop. We aim to help you as quickly as possible and provide you with a positive solution.

payment methods

With us, you can pay safely and easily with a variety of payment methods. We offer several options to suit your preferences, including Visa, MasterCard, American Express, UnionPay, iDEAL and Apple Pay. Whether you prefer to pay by credit card, use your bank account or make contactless payments via your Apple device, you are covered with us. Choose the payment method that suits you best and enjoy a hassle-free shopping experience.

contact 

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WEBSITE PROMOTION CODES

We value our customers and would like to reward you for your loyalty. Therefore, we regularly offer promotional codes that you can use to get extra discounts on your purchases. Using a promotional code is easy and can help you save even more.


At the end of the checkout process, you will find a field called "Promotion Code" or "Discount Code". Here you can enter the unique code you received. Make sure you enter the code correctly and without any spaces. After entering the code, the corresponding discount will automatically be applied to your total order amount.


Please note that promotional codes are often subject to specific conditions and restrictions. Therefore, always check the corresponding promotion terms and conditions before using the code. Some codes may only be valid for specific products, limited periods or require a minimum order amount.


Stay tuned to our website and newsletter to keep up to date with our latest promotions and exclusive discount codes. Remember to enter your promotional code at checkout and benefit from extra discounts on your purchases. Thank you for your support and have fun shopping!

RETURN POLICY

At our company, we strive to ensure that you are satisfied with your purchase. If for any reason you are not completely satisfied with your order, we offer a return policy to give you peace of mind.


All returns must be submitted within 14 working days of receiving your order. We kindly ask you to contact us within this timeframe and start the return process. This way, we can assist you as soon as possible and ensure that your return goes smoothly.


To qualify for a return, please ensure that the product is in its original condition, unused and in its original packaging. We recommend enclosing the corresponding documentation and any accessories to facilitate the return process.


Our team is ready to guide you through the return process and answer any questions you may have. Please feel free to contact us and we will provide you with the necessary instructions and a return label if needed.

We aim to process your return as quickly as possible. Once we have received and verified your returned product, we will arrange refund or exchange for you, depending on your preference.


Thank you for your understanding and cooperation regarding our return policy. We strive to make your shopping experience with us as positive as possible and are happy to assist you with any returns.

terms and conditions

At The Fat Donkey Webshop, we want to ensure you have a positive and hassle-free shopping experience. Below are important conditions and guidelines that apply to your purchases. We encourage you to read these terms and conditions carefully before placing your order.

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  1. Product information: We strive to provide accurate and detailed product information, including images and descriptions. However, please note that colours and sizes may possibly differ slightly from reality due to monitor settings or photographic variations.

  2. Price and payment: All prices on our webshop are stated in the current currency and do not include any taxes or shipping costs, unless stated otherwise. Payment should be made at the time of order via the payment methods available on our webshop.

  3. Shipping: We aim to ship your order as soon as possible. However, please note that shipping times may vary depending on the destination and other external factors. We will do our best to keep you informed of the expected shipping date and minimise any delays.

  4. Return policy: Please refer to our return policy (see separate heading "Return Policy") for information on returning products and any exceptions that may apply. Returns must be submitted within 14 working days of receiving your order.

  5. Privacy and data security: We value your privacy and take the necessary measures to protect your personal data. Please see our privacy policy for more information on how we collect, use and secure your data.

  6. Intellectual property: All content on our webshop, including text, images, logos and graphics, are the property of The Fat Donkey Webshop and are protected by copyright and other intellectual property rights. It is not permitted to copy, reproduce or use this content without our express permission.

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By placing an order with The Fat Donkey Webshop, you agree to the above terms and obligations. We appreciate your trust in us and strive to make your shopping experience at The Fat Donkey Webshop as pleasant as possible. Please feel free to contact us if you have any questions or require further information.

sustainability

At The Fat Donkey, we are not only passionate about making delicious doughnuts, but also about preserving our planet. We believe companies have a responsibility to make sustainable choices and contribute to a greener future. That is why we pride ourselves on using recyclable materials when making our paintings.


We understand the impact the art industry can have on the environment, especially through the use of traditional materials and tools that are unsustainable. For this reason, we have chosen to take a more sustainable approach when creating our paintings. We use recycled materials, such as canvas and packaging materials, to minimise our carbon footprint.

OUR PURPOSE

At The Fat Donkey, our goal is clear: we want to inspire people to be their best selves. Our paintings are designed to provide motivation, embrace goals and create a sense of empowerment. We believe art is a powerful tool to encourage people to pursue their passions, express themselves and show who they really are.


Every painting we create has a deeper meaning. We strive to create artworks that resonate with people on a personal level, encouraging them to pursue their dreams and goals. Whether achieving professional success, overcoming personal challenges or finding inner peace, our paintings serve as reminders of the strength and potential that lies within each of us.


We strongly believe in the importance of authenticity and celebrating individuality. Our paintings are designed to help people discover who they really are and what they stand for. They act as visual manifestations of personal values, ambitions and ideals. By bringing our art into your home, we invite you to embrace yourself and share your story with the world.


Whether you are decorating an office, living room or bedroom, our paintings offer a constant reminder of your own strengths and the possibilities that lie ahead. They serve as visual compasses that motivate you to go after your goals and walk your unique path.

At The Fat Donkey, we believe that art has the power to change lives. We hope our paintings inspire you to embrace your full potential, pursue your goals and show who you really are. We are honoured to be part of your journey of growth and self-discovery.


Explore our collection and be inspired to get the most out of yourself.

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The Fat Donkey - Where art and motivation come together.

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